Have you ever wondered why some people have more DStv channels or programs while others have fewer? This is because the packages come with varying ranges of programs depending on the type. The company offers different packages: EasyView, Access, Family, Compact, Compact Plus, and Premium. Each package has its own subscription fees and programs. Viewers can choose any of these packages to purchase. In this blog we will show you how you can downgrade your DStv package in a few simple steps. And for those that want to upgrade, we have listed the steps to follow to move to another package with more channels after DStv payment.
The good news is that you can upgrade or downgrade your package based on your preference. However, you cannot upgrade the EasyView package or downgrade the Premium package, as they are the lowest and highest packages, respectively.You can conveniently upgrade or downgrade the other packages online.
Follow this guide to learn how to upgrade or downgrade your DStv package to another one that suits you.
How to upgrade DStv package after payment
Here are the steps on how to upgrade your DStv package:
1. Download and install the My DStv app from the Google Play Store or Apple Store.
2. Register on the app using your DStv mobile number, name, and email address.
3. After registering, your account will be created, and you’ll need to log in using your email and smartcard number.
4. Once logged in, click on the “Manage” or “My Account” tab.
5. Select “Change Package” or “Upgrade Package” to view all available packages.
6. Choose the package you want to upgrade to from the options provided.
7. Follow the prompts to confirm your upgrade. You may need to review the new package details and pricing.
8. After selecting and confirming your upgrade package, click on “Next.”
9. A pop-up message will appear, indicating that your account has been successfully upgraded.
That is how you can upgrade your DStv package to watch more channels at an extra cost after payment.
How to downgrade DStv package using mobile app
Below are the steps on how to upgrade your DStv package:
1. Visit the Google Play Store or App Store on your phone to download and install the My DStv app.https://da.gd/SK76
2. Register on the app using your credentials and then log in to the My DStv app.
3. Go to the “My Account” section, usually found on the homepage.
4. Tap on “Manage Subscriptions” within the “My Account” tab.
5. Find and tap on the “Change Package” option.6. Choose the downgrade option from the available packages.
7. Follow the prompts to downgrade your package after reviewing the new package details and pricing.
8. After selecting and confirming your downgrade package, click on “Next.”
9. You will then receive a success note indicating that your package has been downgraded.
Editor’s Remarks
I hope this guide has made it easier for you to upgrade or downgrade your DStv package from the comfort of your home. Follow the steps outlined above and enjoy the new package offerings with your family.
You can also see How to check my DStv balance onlin on phone and Latest DStv packages and decoder prices in Kenya – 2024
Frequently Asked Questions
Yes, you can downgrade your DStv package online by logging into your account on the DStv website, navigating to the ‘Manage Account’ section, selecting ‘Change Package,’ choosing the desired lower package, and confirming the downgrade by following the prompts.
To downgrade your DStv, you can dial the code *120*68584# on your mobile phone or login onto your DStv app and follow the prompts to downgrade your package.
Download the MyDStv App or dial *206# to upgrade your package. You can use either of these options to upgrade your package and enjoy more programs with your family.
To upgrade your DStv to Compact Plus, log in to your account on the DStv website or the MyDStv app, and follow the prompts. Alternatively, you can contact DStv customer care for assistance.
You can send a message to the DStv Watsapp number 060 060 3788 on your phone, type “Hello” and you’ll be assisted on how to downgrade your package.
With the MyDStv App, you can change your DStv package, pay bills, check your balance and make inquiries. The app is available on Google Play store and Apple Store.
