How to reverse eWallet money and payment using FNB app

Have you sent your hard earned cash to a wrong account and you are looking for an easy and faster way to reverse it immediately before the recipient withdraws it? This guide will help you solve this problem. We have put together simple steps on how to reverse eWallet money or payment online using the FNB app. Note that, this is only applicable for transactions made in the last 72 hours and that the recipient hasn’t withdrawn the cash from their account.

First National Bank (FNB) is one of the largest and most prominent financial institutions in South Africa. And because they know that sometimes mistakes are inevitable in finance, they provided an option to undo your previous transaction by allowing you to reverse you eWallet money and payment using the FNB app online.

How to reverse eWallet money and payment using FNB app

To reverse an eWallet payment, money, or transfer using the FNB app online, you must have previously linked your eWallet to the FNB app. If you have done so, follow the steps below to get the job done:

1. With your mobile data turned on, go to your phone and tap on the FNB app to launch it.
2. Log in to your FNB eWallet or account by providing your credentials
3. Once you are on the dashboard, click on Bank at the bottom>>> then tap on Pay at the top
4. Then click on “History” and choose the eWallet option
5. The above action will give you access to the history of the previous eWallet transactions and the ones that are eligible for reversal.
6. You just need to click on the “Reverse Transaction” button at the bottom to complete the eWallet reversal action on the FNB.
7. Choose a reason for your reversal from the available options and then accept the terms and conditions
8. Finally, click continue, confirm and that is it.

Reverse eWallet money or payment with FNB Cell Phone banking

Alternatively, you can reverse your eWallet money or payment with FNB offline using cell phone banking through a special USSD code. To do this, simply follow the steps below:

1. Go to your cell phone and dial 120*321#, then press call.
2. Provide your 5 digit PIN you created the first time you accessed your Cell Phone Banking services on your mobile gadget via USSD.
3. When the Ads options shows up, choose option 3 “Not Now” to proceed
4. Then choose option 4 “Send Money”
5. On the next prompt, select option 3 “eWallet reversal”
6. Read the warning to confirm if your action is applicable, and then select option 1 “Continue”
7. Finally, all the eWallets eligible for reversal will be displayed. You just need to confirm and your money or payment will be reversed successfully.

Final Remarks

That is how to reverse eWallet money and payment using FNB app and cell phone banking via USSD. However note that there are charges for every money reversal you make with FNB. Also, ensure that you clearly follow the steps and the terms and conditions. Additionally, in case you are interested in FNB instant loans, here is what you need to know.